tspp #177- WDW Communications Pt. 2 w/ Zanolla & Kober 9/22/11

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Instructor of Communication for Western Illinois University, David Zanolla, returns to the SPDR to discuss more on his collegiate course on Walt Disney World and the key communications that are used in the resort.  J. Jeff Kober (President of Performance Journeys & CEO of  World Class Benchmarking) also returns to join Doug Barnes and Brent Young for discussion on the importance of communications in business practice.  Enjoy!

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David Zanolla’s Bio

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Performance Journeys

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Mouse Planet: J Kober

Lead With Your Customer

Wonderful World of Customer Service at Disney

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