tspp #155- The Disney Way w/ Jeff Kober

 

*Subscribe @ iTunes*

 

Quality customer service is the greatest key to success for any major business in today’s industry and nobody has satisfied their guests better than Disney in the Themed Entertainment World.  J. Jeff Kober (President of Performance Journeys & CEO of  World Class Benchmarking) joins Doug Barnes (Owner/Producer of The Season Pass Podcast), Brent Young (Creative Director of Super 78), Rick West (Owner/Editor of Theme Park Adventure) & Don Schockow (Owner of Theme Park Audio Archives) in the Season Pass Discussion Room to talk the theme park influence in Jeff’s career and his determination to help the world of business with a little pixie dust.  Ever wondered why and/or how Disney performed guest relations right?  Take a listen and you’ll see there’s more to the culture of guest satisfaction than just serving popcorn.  Enjoy. ;)

 

Links:

Performance Journeys

Disney At Work

Mouse Planet: J Kober

Lead With Your Customer

Wonderful World of Customer Service at Disney

Theme Park Audio Archives

Theme Park Adventure

 

The Newly Designed Season Pass Podcast Website is at:

www.seasonpasspodcast.com 

 

Follow Us On Twitter! - www.twitter.com/theseasonpass

Like the TSPP Facebook page! - www.facebook.com/theseasonpass

 

Contact us: 

[e-mail]   

[e-mail]   

[e-mail]   

 

Call the Hotline with Park Trip Reports, Podcast Comments, or Anything else you would like to announce. –1-916-248-5524

 

Thanks to each one of you for listening to the show.  Your support is extremely appreciated.

 

© 2011 Season Pass Podcast